WHO WE ARE
We are Hotel & Hospitality Consultants enabling the Right Solutions.
We provide advisory, consultancy and planning support. incode specialises in feasibility studies, formulating strategies and offer design support and master planning.
Through our personalized approach and high-quality service, we consistently deliver results by leveraging the unique character of hotels to create unmatched guest experiences, benefiting guest satisfaction and online reputation scores. Our turnaround management skills and strategies turn hotels into market leaders. We are result driven and work with great passion to uncover the hidden revenue potential of your hotel.
Review
We are serious people
Diagnose
We are passionnate
Execute
We are determined
Key Operations Process
Our Team’s experience with global brands will help you to realign your key processes which are in line with the industry. Your exact needs will be determined, tested and implemented. A set of repeatable activities specific to organisational goals will be set in advance, eliminate unnecessary tasks to improve efficiencies, use modern techniques and technology or any other approach which works well. This will help in
- Cost Efficiency,
- Improved Productivity,
- Seamless Communication,
- Redefining Moments of Truth for the Customers
By using market intelligence, logical assessment, and industry best practices, we balance hotel operations with the financial objectives of the owner/investors.
We adopt a hands-on approach having “walk the talk” for several years in operations roles.
We pride ourselves in offering practical advice that can produce tangible returns for the owners from their hospitality investments.
Our Vision
“To inspire, connect and develop the leaders of today and tomorrow through experiential learning incode creates, promotes and fosters individual and organizational effectiveness by developing and offering an array of innovative and diverse programs in support of the organization’s commitment to Employee development, Partnerships and Organizational enrichment.”
Our Team
Capitalizing on the Experience
Former Head of Hotels and Hospitality with Reliance Industries, Virender a passionate hotelier, possesses high impact business turnaround experience with proven revenue management, brand development and performance leadership expertise. An IHM Graduate has attended specialized courses in management from Cornell and IIM Ahmedabad.
Seasoned Hotelier with 35 years of experience having worked with the finest Hotels and Resorts in India and Africa with Taj Group of Hotels & Marriott International, Sanjay believes in delivering stakeholder value besides contributing to the community.
In a career spanning 35 years, has worked with reputed brands like Taj, Hyatt & Leela Palaces across India, Mid East, Europe and USA. Highly accomplished, Andrew has trained in Human Behavioural Patterns at the Humboldt University in Berlin, Hospitality Operations Management at Cornell, NYC and has a MBA from the Kellog School of Management, USA.
A Six Sigma Black Belt & Lean certified professional, Kiran has been a Mentor & Coach. He has been instrumental in driving Culture & Collective Leadership in Organisations. Kiran wears the hat of Trainer/ Mentor/ Coach & Consultant as per need of the assignment, thereby adding best possible value in a given situation.
